Refund policy

Thank you for shopping with MyNeckly.

We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, we're here to help.

Returns

We accept returns for both defective and non-defective products within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

  • Be in new or slightly used condition
  • Be returned with its original packaging whenever possible
  • Include proof of purchase

To request a return, please contact us at info@myneckly.com within 30 days of receiving your order.

Returns sent without prior authorization may not be accepted.

Return Shipping

Once your return request is approved, we will provide a prepaid return shipping label along with instructions on how to return your item.

There is no restocking fee for approved returns.

Exchanges

We accept exchanges within the same 30-day return period. Please contact us at info@myneckly.com to arrange an exchange.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible. Include photos of the item and packaging so we can resolve the issue quickly.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made products
  • Perishable goods
  • Hazardous materials, flammable liquids, or gases

If you have questions about whether your item is eligible for return, please contact us before sending it back.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws. The item must be returned in accordance with the eligibility requirements described above.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days.

Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

If more than 10 business days have passed since your refund was approved, please contact us at info@myneckly.com.